Refund policy

We offer a 14-day return period from the date your order is delivered.

To be eligible for a return, your item must be:

• Unworn and unused

• In its original packaging

• In the same condition as received

How to Start a Return

To request a return, please contact us first:

If your return is approved, we will provide instructions on how to proceed.

Items sent back without prior approval will not be accepted.

For change-of-mind returns, the cost of return shipping is the responsibility of the customer.

We recommend using a tracked service, as we are not responsible for items lost in transit.

Please inspect your order upon delivery.

If your item is damaged, faulty, or incorrect, contact us immediately and we will resolve the issue.

Where a fault is confirmed, we will arrange a replacement, repair, or refund in line with your statutory rights.

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow time for your bank or payment provider to complete the transaction.

All Mentis | Man pendants are covered by a two-year warranty against manufacturing defects.

If your item develops a fault related to materials or workmanship, please contact us and we will assist.